Terms & Conditions

Welcome to Tousman our ecommerce shop! By accessing and using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. Product Information: We strive to provide accurate and up-to-date information about our handmade ceramic dinnerware, table & home décor products, and handmade scented candles, including product descriptions, prices, and images. However, please note that slight variations in color, size, and design may occur due to the handmade nature of our products.

2. Ordering and Payment: To place an order, simply add the desired products to your cart and proceed to checkout. You will be required to provide accurate and complete information, including your shipping address and payment details. By placing an order, you represent and warrant that you are authorized to use the payment method provided. We accept various forms of payment, including credit cards, debit cards, and other electronic payment methods. All prices listed on our website are in the currency specified and do not include applicable taxes or shipping fees, which will be added to your total order amount during checkout.

3. Shipping and Delivery: We strive to process and ship orders in a timely manner. However, please note that the actual delivery time may vary depending on your location and other factors beyond our control. We are not responsible for any delays or damages that may occur during shipping. Please review our Shipping Policy for more information.

4. Returns and Exchanges: We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving your products to request a return or exchange. All returned products must be unused, in their original condition and packaging, and accompanied by a valid proof of purchase. We reserve the right to refuse returns or exchanges that do not meet these criteria. Please review our Return and Exchange Policy for more information.

5. Intellectual Property: All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of our ecommerce shop and protected by applicable copyright, trademark, and other intellectual property laws. You are not permitted to reproduce, modify, distribute, or otherwise use our content without our prior written consent.

6. Disclaimer of Warranty: Our products are handmade and may have slight imperfections, which are inherent in the nature of handmade items and do not constitute defects. We do not warrant that our products will be free from defects in materials or workmanship. To the extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability: Our liability for any claim arising out of your use of our products or our website is limited to the purchase price of the product in question. In no event shall we be liable for any indirect, consequential, punitive, or special damages arising out of or in connection with your use of our products or our website.

8. Privacy: We are committed to protecting your privacy and personal information. Please review our Privacy Policy for information on how we collect, use, and disclose your information.

9. Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our ecommerce shop is based, without regard to conflicts of law principles. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the jurisdiction in which our ecommerce shop is based.