Shipping & Returns

Thank you for shopping with us! Please review our shipping and returns policy for our ecommerce shop, which specializes in handmade ceramic dinnerware, table & home décor products, and handmade scented candles.

Shipping Policy:

1. Shipping Locations: We currently offer shipping within the United States and internationally. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.

2. Processing Time: Orders are typically processed and shipped within 3-5 business days from the date of purchase. Please allow additional time for custom or made-to-order items.

3. Shipping Methods: We use reputable shipping carriers to ensure safe and timely delivery of your order. Shipping methods may include USPS, FedEx, or UPS, depending on the destination and weight of the package.

4. Shipping Costs: Shipping costs are calculated based on the weight of the order and the shipping destination. The shipping cost will be displayed at checkout and is the responsibility of the customer. Free shipping may be offered on eligible orders, as specified on our website or during promotions.

5. Tracking: Once your order has been shipped, we will provide you with a tracking number to track the progress of your shipment. Please note that some items may be shipped separately due to size or weight.

Returns and Exchanges Policy:

1. Returns and Exchanges: We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within 7 days of receiving your order to request a return or exchange. Returns or exchanges are subject to approval and must be in their original, unused condition.

2. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and packing the item securely to ensure safe return delivery. We are not responsible for any damages or loss that may occur during return shipping.

3. Refunds: Once we receive the returned item and verify its condition, we will process a refund for the purchase price of the item, excluding any shipping costs. Refunds will be issued to the original payment method used for the purchase.

4. Exchanges: If you would like to exchange an item, please contact us to arrange for the exchange. Any price differences between the original item and the exchanged item, as well as any additional shipping costs, will be the responsibility of the customer.

5. Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately with photos of the damaged or defective item. We will work with you to resolve the issue and may offer a replacement or refund, including any applicable shipping costs.

We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us.